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Check your chatbot

Before a chatbot goes live, Publish checks it for steps that aren't connected and settings that would break the chat, and tells you how to fix each one.

Check your chatbot#

You don't need to run a check yourself. Every time you click Publish, Agentim checks the whole flow first and stops anything that would leave customers stuck.

Looking for Flow Doctor? It's no longer in the app. The checks below run on every publish instead.

  1. 1

    Click Publish

    At the top right of the builder.

  2. 2

    Connect any step marked in red

    If you see A few steps aren't connected yet, the steps in question are marked in red on the canvas. Connect each one to the next step.

  3. 3

    Fix the problems listed

    Fix these before publishing lists anything customers would run into. Each line names the step and says what to change. Open the step, fix it, then click Publish again.

  4. 4

    Decide on warnings

    Publish with these warnings? lists smaller issues: the bot works, but check them first. Click Fix first to go back, or Publish anyway.

Findings#

What the checks look for, and the fix:

What it saysWhat to do
A few steps aren't connected yetConnect every step marked in red.
The steps around a step lead back to each other without a questionThe bot would send messages in a loop. Add a question or an End step, or point the Jump somewhere else.
A step is missing its outputsDelete the step and add it again.
Nobody is notified when a customer asks for a personAdd a team email or WhatsApp number to the Talk to a person step.
An email address or phone number isn't validFix or remove it. Phone numbers are digits with the country code, for example 972500000000.
The webhook must start with https://Fix the address, or clear the field.
A team number only gets the message if it wrote to the bot in the last 24 hoursOn the WhatsApp official API, add a team email too.
Some opening hours aren't validWrite them as HH:mm, and make each range start and end at different times.
No opening hours are setEvery request goes to Outside hours. Open at least one day, or choose Always available.
A step a setting points to was deletedChoose another step in the step or in Settings.
The Main menu button text is longer than 20 charactersShorten it in Settings > Main menu.

Keep big chatbots simple#

  • Use one Switch step instead of a chain of Filter steps that check the same value.
  • Use Set variables to save values, instead of an HTTP step that only stores data.
  • Turn on Main menu instead of adding a "back to menu" button to every branch.
  • Use a Talk to a person step so the conversation stays in Agentim when your team takes over.
  • Group parts of a large flow in a Brick.

Try a big change on a copy first: Duplicate the chatbot on the Chat Builder page, test the copy in Preview, then publish it.

Common problems#

What you seeWhat to do
Publish is greyed outNothing new to publish. Your live chatbot is up to date.
We couldn't publish your chatbotRead the message: it says whether an AI flow was the problem. Click Try again. See Publish.
The test chat stops earlyA step's output isn't connected. Connect it to the next step. Preview runs even with unconnected steps; publishing doesn't.