Channels

Choose a WhatsApp connection#

Open Channels in the sidebar. You can connect WhatsApp in two ways. Both run the same bots, so you can switch later without rebuilding anything.

Both work on every plan. On the Free plan, Agentim answers up to 10 WhatsApp conversations and 100 website conversations a day. The count resets at 00:00 UTC. Pro has no daily cap.

WhatsApp official API#

Click WhatsApp · Official → Open settings. There are two ways to connect:

1. 1

   Continue with Meta (recommended)

   Click Continue with Meta, sign in with Facebook, and pick your WhatsApp Business account and number. Agentim sets up the rest. Full walkthrough: Continue with Meta.

   

   

2. 2

   Connect manually (your own Meta app)

   Click Connect manually and paste your WhatsApp Business Account ID, Phone number ID and a permanent Access token. Then set the Callback URL and Verify token in your Meta app. Click by click: Connect WhatsApp with your own Meta app.

When it's connected, the card shows Configured.

Your existing number by QR#

Use the WhatsApp number you already have, through your own account at Green API (a third-party service). You keep using WhatsApp on your phone as usual.

1. 1

   Create a Green API instance

   Sign up at green-api.com and create an instance. Open it in console.green-api.com and copy its Instance ID and API token.

2. 2

   Paste them in Agentim

   Click WhatsApp · Green API → Open settings. Paste them in Instance ID (idInstance) and API token (apiTokenInstance), then click Connect.

   

   

3. 3

   Scan the QR code

   On your phone, open WhatsApp and tap Settings → Linked devices → Link a device. Point the phone at the QR code. You see WhatsApp is connected.

To confirm it works, click Check now under Check connection. If messages get stuck, use Restart instance. To link the same number again, use Reconnect WhatsApp. To use another number, use Change WhatsApp number.

Website chat widget#

The website chat comes with your chatbot. There is nothing to connect in Channels.

1. 1

   Publish your chatbot

   Open it in Chat Builder and click Publish.

2. 2

   Copy the code

   Click Share and copy the Website embed code.

   

   

3. 3

   Paste it on your site

   Paste it once, just before the closing </body> tag (or in your site builder's custom code setting). The chat bubble appears on every page.

<script src="https://app.agentim.ai/chat-widget.js"></script>
<script>
  window.addChatWidget({
    id: "YOUR_ID",          // filled in for you
    type: "chat",           // "chat" or "form"
    position: "side",       // optional: "side" or "center"
    buttonColor: "#5b61eb", // optional
    autoOpen: false         // optional
  });
</script>

For an AI flow, copy the code from its publish window. It calls window.addAIWidget with the same options. Add iconLink with an image URL to use your own button icon.

To change the look, open the chatbot's Settings: upload a Logo and restyle the chat under Widget style.

Zendesk and Intercom#

Zendesk and Intercom can't be set up from the Agentim app. To answer customers in your own tools, start conversations from them with a Catch Hook or the API.

Common problems#

• The bot stops answering new customers for the rest of the day. You reached the Free plan's daily cap. Customers who wrote earlier that day still get answers. New ones get answers again after 00:00 UTC, or right away on Pro.
• Green API: "We couldn't connect this instance". Check the Instance ID (digits only, usually 10) and paste the API token again from the Green API console.
• WhatsApp disconnected. Open WhatsApp · Green API and scan the new QR code. See Bot not answering.
• Buttons arrive as numbered text. That's how Green API sends them. Use the official API for real buttons and lists.